Contact information

Contact Us

Last updated: 14 October 2025

How We Can Help

• Order help & shipping status: Track your order at nothingbutbands.com/apps/track123.
• Returns & exchanges: Email us first so we can authorize the return (RMA) and provide the correct local return address. Please don’t ship returns without authorization.
• Warranty & money-back guarantee: 30-day money-back guarantee applies; see our Returns & Refunds Policy.
• Shipping times & delivery: See our Shipping Policy.

Talk to the Team

Email (support): [email protected]
Phone: +44 7846 960358
Hours: Monday–Friday, 09:00–17:00 (UK time)
Typical response time: within 1 business day

Returns & Logistics Addresses

We operate multiple warehouses (UK, US, AU, CN). To ensure your parcel reaches the right facility, we provide the return address after we approve your return (RMA). Returns sent without authorization or to the wrong address may be refused.

Business Information

Legal entity: KZL Agency OÜ
Registered office: Keemia tn 4, 10616 Harjumaa, Tallinn, Estonia
Note: This is our registered office and is not a returns address.

Privacy & Data Protection

General privacy inquiries / data requests: [email protected]

UK Representative (UK GDPR Article 27)
For data protection matters in the United Kingdom:
Rickert Services Ltd UK — UK Representative for KZL Agency OÜ
PO Box 1487
Peterborough
PE1 9XX
United Kingdom
Email: [email protected]

Full details about our data practices are available in our Privacy Policy.

Wholesale, Press & Partnerships

• Wholesale & corporate orders: [email protected] (subject: Wholesale)
• Press & media: [email protected] (subject: Press)
• Creators & affiliates: [email protected] (subject: Collab)

Accessibility

If you have difficulty using our website or need an accessible format, please email us and we’ll be happy to help.