FAQ

Start by selecting your brand and watch model from the menu.
Each product page clearly displays the correct size or width for that model.
If a watch uses a single standard size, we state it directly for clarity.

Turn your Apple Watch over and look for the engraved size (e.g., 38 / 40 / 41 / 42 / 44 / 45 / 49).

Choose a strap that lists the same number — no extra measuring required.

Samsung models vary by width.

Every product page lists the exact size that fits your specific model.

Just match your watch name and select the size shown.

Yes.

All Garmin straps we offer are designed for QuickFit-compatible models.

Select the QuickFit size listed for your watch.

Fitbit models each use a different connection system.

Choose your device on our site and select any strap marked as compatible.

Check your watch’s quick-release width, usually 18mm, 20mm, or 22mm.

Product pages list exactly which width each watch model requires.

Installation works just like your original strap:

• Align the connector with the watch
  
• Slide it in straight
  
• Ensure it clicks securely
  

Never wear a strap that doesn’t fully lock into place.

Try the following:

• Remove the strap
  
• Check connectors and lugs for dust or debris
  
• Reinsert in a straight line
  
• Confirm a firm, secure click
  

If it still feels unstable, contact us and we’ll help.

For optimal comfort:

• Adjust to a snug but comfortable position
  
• Ensure the magnetic closure is clean and fully seated
  
• Avoid over-tightening

Our straps are crafted from premium-quality materials selected for comfort, durability, and style. Depending on the design, this may include high-grade metals, soft silicone blends, woven or technical fabrics, or advanced composites. Each product page lists the exact material and finish for that specific strap.

Yes. All materials we use are chosen for long-term, comfortable, skin-friendly wear. If you have very sensitive skin or known sensitivities to certain finishes or coatings, we recommend choosing one of our soft-touch or fabric options.

Most of our metal, silicone, and fabric-based straps are suitable for everyday use, including rain, exercise, and general moisture.

For leather or fabric-accented designs, we recommend avoiding full submersion to preserve the look and feel.

To maintain the appearance and longevity of your strap:

• Clean gently with a soft cloth and mild soap if needed.
  
• Avoid strong chemicals, abrasive surfaces, or extreme heat.
  
• For coated or polished finishes, store separately to prevent scratches.
  
• For leather or fabric elements, let them fully dry if exposed to sweat or water.

Our straps use durable colour treatments and finishes, but all accessories may experience gradual wear with daily use. Avoid harsh environments (chlorine pools, strong detergents, prolonged direct sunlight) to keep colours looking their best.

Our metal straps use skin-friendly, corrosion-resistant alloys. However, if you’re sensitive to metal finishes or coatings, consider our silicone or fabric options for maximum comfort.

We ship to 58 countries, including:

• United States, Canada, Australia and New Zealand
  
• United Kingdom
  
• 25 EU countries, including France, Germany, Spain, Italy and the Netherlands
  
• 28 more countries worldwide, from Japan and Singapore to Brazil, Mexico and South Africa
  

If your country is available, it appears at checkout. The full list is in our Shipping Policy.

Delivery estimates appear at checkout.
Most orders to the UK, US, Australia and Canada arrive within 5–12 business days after dispatch.

Orders ship in 1–2 business days (Mon–Fri)
Orders placed before 14:00 UK time are often processed the same day

Yes—tracking is provided for every order. We email your link when the parcel ships, and you can also track here.

Standard tracked shipping is a flat $3.90 USD (£2.90 / €3.50 / NZ$6.50), and it’s free on orders over $35 USD (£30 / €35 / NZ$60). The exact amount for your region is applied at checkout and always shown before you pay.

Yes — if your order hasn’t shipped.
Contact us quickly; once dispatched, delivery details can’t be changed.

If you’re beyond the 5–12 business-day window after dispatch, contact us and we’ll open a carrier investigation. For “delivered but not received,” check safe places and neighbors first; if you bought shipping insurance, we’ll reship immediately while the investigation runs.

No. No import duties or taxes are due on delivery in any country we ship to. The total shown at checkout is the amount you pay.

You can request a return within 30 days of delivery, in every country we ship to.

Contact us at [email protected]. We’ll confirm eligibility and send you the simple, step-by-step instructions plus the correct local return address—please wait for our authorization before sending anything. It’s a quick, straightforward process.

For change-of-mind returns, the customer covers return postage. We recommend using a tracked service and keeping the tracking number, as it’s more reliable and helps us locate your parcel quickly if needed. Returns remain your responsibility until they reach us.

Tell us within 7 days of delivery with photos; we’ll quickly arrange a replacement or refund.

Once your return is received and approved, refunds go back to your original payment method within 10 business days. Your bank may take a little longer to post it.

Yes—every strap is covered by a 1-year warranty against manufacturing defects.

Our magnets are strong to keep clasps secure. Keep them away from magnetic-stripe cards and be mindful near compasses/precision tools.

If you use a cardiac device, consult your clinician before wearing magnetic clasps and follow recommended separation distances. Non-magnetic options are available.

Straps and pins can include small components—keep out of reach of young children. Inspect pins/clasps periodically for secure seating.